Frequently Asked Questions

Downloading SATA VPN is simple:

• For iOS: Search "SATA VPN" in the App Store and tap "Get" to download
• For Android: Search "SATA VPN" in the Google Play Store and tap "Install"

Once installed:

1. Open the SATA VPN app
2. Create an account with your email address and a secure password
3. Choose a subscription plan (monthly, quarterly, or annual)
4. Complete the in-app purchase through your App Store
5. Tap "Connect" to start protecting your connection

The app will automatically select the best server for you, or you can manually choose a server location from the list.

No, SATA VPN is not available in all countries.

Due to local regulations and restrictions, SATA VPN does not provide services in:

• China (People's Republic of China)
• Russia (Russian Federation)

If you attempt to access or use SATA VPN from these countries, your access will be blocked and your account may be terminated without refund.

For users in other countries, SATA VPN is available and you can connect to our global network of servers. Some server locations may be restricted in certain regions due to local laws, but the app itself remains functional.

No, SATA VPN has a strict no-logs policy.

We do NOT collect, monitor, or store:

• Your IP address (original or VPN-assigned)
• Browsing history or websites you visit
• DNS queries or domain names
• Connection timestamps or session duration
• Bandwidth usage or data transfer amounts
• Traffic content or files you download

We only collect minimal information necessary for account management (email address) and app functionality (device type, app version for troubleshooting).

This means we cannot provide any information about your online activities, even if requested by authorities, because we simply do not have it. Your privacy is guaranteed.

SATA VPN is optimized for speed and performance on mobile devices. While VPNs can add minimal latency due to encryption and routing, most users experience:

• Less than 5% speed reduction in most cases
• No noticeable difference for regular browsing and streaming
• Minimal impact on video streaming and gaming

Our high-speed infrastructure and optimized protocols (including WireGuard) ensure the best possible performance. The speed you experience depends on:

• Your original internet connection speed
• The distance to the selected VPN server
• Server load at the time of connection
• Your mobile network (4G/5G/Wi-Fi) quality

If you experience slow speeds, try connecting to a server closer to your location or switch to a different server.

Canceling Your Subscription:

• iOS: Go to Settings → [Your Name] → Subscriptions → SATA VPN → Cancel Subscription
• Android: Open Google Play Store → Menu → Subscriptions → SATA VPN → Cancel

You can also cancel anytime through the SATA VPN app settings or by contacting us at support@satavpn.com.

Refund Policy:

We offer a 30-day money-back guarantee for new subscriptions. If you're not satisfied within 30 days of your initial purchase, you can request a full refund through:

• Apple App Store refund process (for iOS)
• Google Play Store refund process (for Android)
• Or contact us directly at support@satavpn.com

Refunds are typically processed within 5-10 business days. After the 30-day period, refunds are only provided in cases of service unavailability or technical issues preventing use.

SATA VPN provides comprehensive security features for your mobile device:

• AES-256 Encryption: Military-grade encryption to protect all your data in transit
• Kill Switch: Automatically blocks internet access if the VPN connection drops, preventing data leaks
• Secure Protocols: Support for OpenVPN, WireGuard, and IKEv2 protocols for optimal security and speed
• No-Logs Policy: We don't track or store your online activities
• DNS Leak Protection: Prevents your DNS queries from being exposed to your ISP
• Public Wi-Fi Protection: Encrypts your connection on unsecured public Wi-Fi networks
• IP Address Masking: Hides your real IP address and location
• Automatic Reconnection: Automatically reconnects if the connection is interrupted

These features work seamlessly in the background to protect your privacy and security, whether you're browsing, streaming, or using apps on your mobile device.